The pella contact suggested removing the screw cover strip on the latch side and removing the 5 screws holding the latch side trim.
Pella door lock stuck.
Once the door is open operate the handle and turn the deadbolt.
Wipe off any excess lubricant with a rag.
Pry off the plastic covers loosen the screws and slide the strikes up or down a few millimeters.
This will loosen the tension on the deadbolt allowing it to retract and the door to open.
Each case of stuck door can have its own challenges and solutions due to the variety of factors that can contribute to this type of situation and because of the many different door designs door hardware and door functions.
The door opening may be out of square which can happen as a home settles.
This is a waste of time because the striker plate is still held firmly by 3 screws you can t get to.
Loosen them a turn to relax the tension.
To unjam the deadbolt remove the installation screws on the latch rail from the outside.
Once the mechanism has been released adjust stiff pella sliding door locks by loosening the screws holding the latching strikes on the inside of the door frame.
Pella does not have instructions readily available for fixing locked shut doors.
I cannot open my pella storm door step 1.
Lubricate the hinges with silicone spray or 3 in 1 oil.
If your door is new the hinges could be tight until they receive some use.
Twist the hinge rail screws a quarter turn each counterclockwise using a flat screwdriver.
The inside hinge rail screws could be too tight.
Spray a silicone spray lubricant into the door s latch mechanism.
Discover pella s energy efficient replacement windows and doors.
If either does not operate when the door is open the hardware needs to be replaced.